Temporary Service Agreement – Smith Security Inc.
Effective on submission of this form and electronic signature.
1) Parties & Definitions. “Contractor” means Smith Security Inc. “Client” means the person or entity submitting this form. “Site” means the location listed in this form. “Dispatch/Deployment” means scheduling, coordination, assignment of personnel, and mobilization/travel to the Site.
2) Binding Agreement; Electronic Signature. By checking “I agree” and submitting, the Client (a) confirms authority to bind the Client organization and payment method used, and (b) enters a binding temporary services agreement for the Services described in this form and any written/email/phone confirmations.
3) Services & Reliance on Information. Contractor provides licensed security guards in accordance with this form and written/email/phone confirmations. Contractor may rely on Client-provided details and is not responsible for limitations, miscommunications, losses, or incidents caused by incomplete/inaccurate/late Client information.
4) Service Start & Billable Time. Billable time begins at the earlier of (i) the scheduled start time; or (ii) Dispatch/Deployment (including administrative setup, scheduling, coordination, and mobilization/travel to the Site). Billable time also includes demobilization (travel from Site) and end-of-shift reporting as reasonably required.
5) Minimums & Increments. Eight (8) hour minimum per guard per scheduled shift. Time is billed in 30-minute increments after minimums.
6) Rates & Surcharges. Rates confirmed by email or phone are binding and are plus applicable taxes. A 3.4% processing fee applies to credit card payments. A fuel surcharge may apply by Site location. Parking, tolls, and other out-of-pocket costs are billable at cost. Statutory/civic holiday and urgent/after-hours deployments may carry premium rates as quoted/confirmed.
7) Payment, Methods & Cleared Funds. Payment in full is required in advance unless Contractor approves written terms for an existing Client. Accepted methods:
e-Transfer to Whitney@SmithSecurity.ca
(Auto-Deposit; no security question).
Credit card (processing fee applies).
Wire transfer (Client pays all bank fees; instructions provided on request).
Cheque (must clear before dispatch; NSF/returned cheque fee: $75 plus bank charges).
Immediate/after-hours deployments are subject to receipt/confirmation of cleared funds (e-transfer or authorized card are typically required for same-day/weekend dispatch). For non-card payments, Client agrees to send top-ups immediately upon Contractor’s written request for extensions/added hours or services.
8) Payment Disputes; Recalls/Chargebacks/Stops. Client agrees not to request chargebacks, wire recalls, e-transfer reversals, or cheque stop-payments for properly authorized/scheduled services or cancellations outside policy. Client must first email Whitney@SmithSecurity.ca
and allow 10 business days for resolution. If Client initiates a recall/chargeback/stop contrary to these terms, Client remains liable for all sums due and agrees to pay a $250 administration fee plus unrecovered bank/processor fees, reasonable collection costs, and legal fees. Contractor may submit this Agreement, dispatch logs, GPS/timestamped guard logs, emails, texts, phone records, and reports as evidence of authorization and service delivery.
9) Cancellations / Reductions. Cancellations or reductions must be in writing by email and are effective only when confirmed in writing by Contractor. A minimum of 72 hours’ notice before the scheduled start is required to avoid charges. Requests received outside business hours are deemed received at 8:00 a.m. EST on the next business day. Business hours: Monday–Friday, 8:00 a.m.–4:00 p.m. EST. Cancellations with less than 72 hours’ notice are billed in full for all scheduled shifts (including minimums and applicable fees). If the Site is not accessible/ready or Client contact fails to attend, the shift is billed as performed.
10) Changes During Assignment. Client may request extensions or scope changes by email, text, or phone to Contractor’s coordinator. If Contractor confirms availability, additional time is billable at the applicable rate/premium and must be funded per Section 7.
11) Client Responsibilities. Client will provide a safe workplace, access instructions/keys/codes, emergency contacts, and Site rules (including access control, patrol checkpoints, restricted areas, and alarm instructions). Contractor may withdraw personnel if safety is compromised; applicable minimums and time to that point remain billable.
12) Reporting & Evidence of Service. Contractor may use timestamped digital logs, GPS data, guard reports, photos (where permitted), and communications records. These records constitute proof of service, dispatch, and billable time. Refusal by on-site Client personnel to sign a log does not negate service performed.
13) Limitation of Liability. To the maximum extent permitted by law, Contractor’s total aggregate liability for claims arising out of or relating to a shift or related Services is limited to the fees paid for that specific shift. Contractor is not liable for indirect, incidental, special, or consequential damages.
14) Indemnity. Client will indemnify and hold Contractor harmless from third-party claims arising from Client’s instructions, omissions, Site conditions, or unlawful requests.
15) Force Majeure. Neither party is liable for delays/failures due to events beyond reasonable control (including severe weather, emergencies, strikes, outages). Minimums may still apply where personnel have been dispatched.
16) Collections. Contractor may use reasonable collection processes for unpaid balances. Client agrees to pay reasonable collection costs and legal fees incurred, plus 2% per month (24% per annum) interest on overdue amounts.
17) Privacy & Confidentiality. Contractor will handle Client information and Site details confidentially and in accordance with applicable law.
18) Governing Law. This Agreement is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Venue/Forum: Ontario.
19) Entire Agreement; No Waiver; Severability. These terms, together with the information in this form and written/email/phone rate confirmations, constitute the entire temporary agreement for the covered Services. No waiver is effective unless in writing. If any provision is unenforceable, the remainder remains in effect.
20) Acknowledgment. By submitting this form, Client acknowledges: (a) they have read and agree to these terms; (b) billing begins at dispatch/deployment and includes administrative, scheduling, and mobilization time; (c) the 8-hour minimum per guard per shift applies; (d) cancellations must comply with Section 9; and (e) funds must be received/cleared per Section 7 for dispatch unless written terms exist.
